EXPERIENCE: How many years have you sold Medicare plans?
OPTIONS: Do you sell both Medicare Advantage and Medigap plans?
BIAS: Do you sell only one company?
EXPERTISE: Last year, how many Medicare plans did you sell?
HELPFUL: Can you help with my Medicare drug plan?
SUPPORT: Who do I call if I need help?
PRODUCT KNOWLEDGE: Can you share the company’s history of rate increases?
CONVENIENCE: Do you sell over the phone, Internet or in-person?
GOOD LISTENER: How did they listen to and reply to your questions?
REFERRALS: Can you share a few referrals?

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